Privacy Policy
TerraTech AI Systems ("TerraTech", "we", "us", or "our") is committed to protecting your personal information in accordance with applicable Pakistani law, including the Prevention of Electronic Crimes Act 2016 (PECA) and Pakistan's emerging data protection framework. By using our services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit an enquiry or book a discovery call via our website forms
- Request a Marketing Intelligence Report
- Engage us to provide AI automation services for your business
- Communicate with us by email, phone, or chat
This information may include your name, email address, phone number, business name, website URL, and details about your business operations.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide the services you have requested
- Generate and deliver Marketing Intelligence Reports
- Configure, manage, and maintain AI systems on your behalf
- Send you relevant information about our services where you have opted in via the checkbox on our forms
- Comply with legal obligations
3. Disclosure of Personal Information
We do not sell your personal information. We use HubSpot, a customer relationship management (CRM) platform, to store and manage enquiries submitted through our website forms, and may share information with other trusted third-party service providers (such as email delivery platforms and AI infrastructure providers) solely to deliver our services. These providers are bound by confidentiality and data protection obligations.
We may disclose personal information if required to do so by law or in response to valid legal process.
4. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our systems use industry-standard encryption in transit and at rest.
5. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at sales@terratech-ai.com.
6. Complaints
If you believe we have mishandled your personal information, please contact us directly at sales@terratech-ai.com. We aim to resolve all privacy concerns promptly and in good faith.
7. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site. This data is aggregated and does not identify individuals. You can disable cookies in your browser settings.
8. Changes to This Policy
We may update this policy from time to time. The current version is always available at this URL. Continued use of our services after any update constitutes acceptance of the revised policy.
9. Governing Law
This policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
10. Contact Us
For privacy enquiries, please contact:
TerraTech AI Systems
Crystal Arcade, G.T. Road, Islamabad
NTN: 7198775-8
sales@terratech-ai.com
Note: This policy has been prepared for the Pakistani market and should be reviewed by a qualified Pakistani legal professional before publication.