Terms of Service

Legal agreement governing your use of TerraTech AI Systems

Effective Date: January 27, 2026

Plain Language Summary

Before the legal language, here's what this document covers in plain English:

  • You pay us → We provide AI automation services
  • Your data is yours → We just process it for your agents
  • You're responsible for → Your accounts, your data, your compliance
  • We're responsible for → Providing the service, keeping it secure, supporting you
  • Either party can cancel → With appropriate notice
  • Disputes handled through → Arbitration (not courts)

This summary isn't legal advice. The full terms below are what's legally binding.

1. Agreement to Terms

By purchasing a TerraTech bundle or using our services, you agree to these Terms of Service ("Terms"). If you don't agree, don't use our services.

Key Definitions:

  • "TerraTech," "we," "us," "our" = TerraTech AI Systems
  • "You," "your," "Customer" = The person or entity purchasing our services
  • "Services" = AI agents, integrations, support, and related services we provide
  • "Agents" = The AI automation systems you select as part of your bundle
  • "Bundle" = The package of agents and services you purchase (Foundation, Growth, or Autopilot)

2. Services Provided

2.1 What We Provide

We provide AI-powered automation services through configurable agents that integrate with your existing business tools and platforms.

Included in Your Bundle:
  • Agent configuration and setup
  • Integration with specified platforms
  • Ongoing maintenance and updates
  • Technical support (level varies by bundle)
  • Agent swaps within policy limits
  • Access to knowledge base and resources

2.2 What We Don't Provide

  • Custom agent development (beyond catalog offerings)
  • Strategic business consulting (beyond basic guidance)
  • Management of your third-party platforms
  • Guarantees of specific business outcomes
  • Content creation (agents plan/automate, don't create from scratch)
  • Services outside your selected bundle

2.3 Service Modifications

We may update, modify, or discontinue features with reasonable notice. Material changes will be communicated at least 30 days in advance.

We'll maintain backward compatibility when possible, but platform changes may require agent updates.

3. Your Responsibilities

3.1 Account Requirements

You Must:

  • Provide accurate registration information
  • Maintain current contact information
  • Protect your account credentials
  • Notify us immediately of unauthorized access
  • Ensure your team members follow these Terms

3.2 Platform Access

You're Responsible For:

  • Providing access to platforms agents will use
  • Maintaining valid credentials and permissions
  • Keeping integrations current
  • Platform costs and subscriptions
  • Compliance with platform terms of service

3.3 Data and Content

You Warrant That:

  • You own or have rights to all data you provide
  • Your use of agents doesn't violate laws or third-party rights
  • You have necessary consents for data we process
  • You're responsible for your use of agent outputs

You're Liable For:

  • How you use agent-generated content
  • Decisions based on agent outputs
  • Compliance with applicable laws
  • Your customer relationships and obligations

3.4 Acceptable Use

You May Not:

  • Use services for illegal activities
  • Attempt to access others' data or accounts
  • Reverse engineer or copy our systems
  • Abuse or overload our infrastructure
  • Use services to spam or harass
  • Violate platform terms of service
  • Resell our services without authorization
  • Use services in violation of export laws

3.5 Compliance

You're responsible for compliance with laws applicable to your business, including:

  • Data protection and privacy laws (GDPR, CCPA, etc.)
  • Industry-specific regulations
  • Marketing and communication laws (CAN-SPAM, etc.)
  • Tax and financial reporting requirements
  • Employment and labor laws

We provide tools to help, but you're ultimately responsible for legal compliance.

4. Payment Terms

4.1 Fees and Billing

You Agree To:

  • Pay all fees for your selected bundle
  • Provide valid payment information
  • Authorize automatic recurring billing
  • Pay setup fees upfront
  • Pay for any add-on services you select

Billing Cycles:

  • Monthly bundles: Billed monthly on same day
  • Annual bundles: Billed annually upfront
  • Setup fees: Billed once upon starting
  • Add-on agents: Billed monthly with bundle

4.2 Price Changes

We may change pricing with 30 days notice. Changes apply at your next renewal.

Current customers keep their pricing through the current billing cycle, then new pricing applies.

4.3 Taxes

Fees don't include sales tax, VAT, or similar taxes. You're responsible for all applicable taxes except our income taxes.

4.4 Late Payment

If payment fails:

  • We'll notify you and retry
  • 5-day grace period provided
  • After grace period, agents may be suspended
  • No service restoration until payment current
  • We may charge reasonable late fees

4.5 Refunds

30-Day Money-Back Guarantee:
  • Full refund of monthly fee and setup fee if requested within 30 days
  • No refunds after 30 days
  • Partial month refunds not provided
  • Exception: Significant service failure (our discretion)

5. Intellectual Property

5.1 Your Data and Content

You Retain All Rights To:

  • Your business data
  • Content you provide
  • Agent outputs and results
  • Your intellectual property

You Grant Us:

  • License to process your data to provide services
  • Right to use feedback to improve services
  • Right to use anonymized, aggregated data for analytics

5.2 Our Intellectual Property

We Retain All Rights To:

  • Agent technology and architecture
  • Platform code and infrastructure
  • Documentation and materials
  • Trademarks and branding
  • Processes and methodologies

You May Not:

  • Copy, modify, or reverse engineer our technology
  • Use our trademarks without permission
  • Claim ownership of our systems
  • Create derivative works
  • Remove proprietary notices

5.3 Feedback

If you provide suggestions, ideas, or feedback, we may use them without obligation or compensation to you.

6. Data Protection and Privacy

6.1 Data Processing

We process your data as a data processor on your behalf. You're the data controller.

See Data & Privacy documentation for complete details.

6.2 Data Protection Agreement

For customers requiring a Data Processing Agreement (DPA) under GDPR or similar laws, we'll provide one upon request.

6.3 Security

We implement reasonable security measures as described in Security & Compliance documentation.

We're not liable for security incidents beyond our control or resulting from your actions.

7. Warranties and Disclaimers

7.1 Limited Warranty

We warrant that:

  • Services will materially conform to documentation
  • We'll use reasonable skill and care
  • We'll maintain security measures described
  • We'll address reported issues promptly

7.2 Disclaimer

SERVICES PROVIDED "AS IS" TO MAXIMUM EXTENT PERMITTED BY LAW.

We Don't Warrant:

  • Services will be error-free or uninterrupted
  • Services will meet your specific requirements
  • Agent outputs will be 100% accurate
  • Results or outcomes of using services
  • Compatibility with all platforms
  • That services will work exactly as you expect

We're Not Responsible For:

  • Third-party platform availability or changes
  • Your business results or decisions
  • Actions taken based on agent outputs
  • Errors in data you provide
  • Compatibility issues with your systems

8. Limitation of Liability

8.1 Liability Cap

Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

For customers on monthly plans for less than 12 months, liability is limited to total amount paid.

8.2 Excluded Damages

We're not liable for:

  • Indirect or consequential damages
  • Lost profits or revenue
  • Lost data (beyond our backup obligations)
  • Loss of goodwill or reputation
  • Business interruption
  • Third-party claims

Even if we knew such damages were possible.

8.3 Exceptions

Liability limitations don't apply to:

  • Our gross negligence or willful misconduct
  • Death or personal injury we cause
  • Fraud or fraudulent misrepresentation
  • Your payment obligations
  • Matters that can't be limited by law

9. Term and Termination

9.1 Term

Agreement begins when you purchase services and continues until terminated by either party.

Subscriptions auto-renew unless you cancel.

9.2 Cancellation by You

You may cancel anytime:

  • Submit cancellation request with 7-day notice
  • Service continues through current billing period
  • No refund for remaining time (except 30-day guarantee)
  • Access ends at end of paid period
  • Data available for export before termination

Effect of Cancellation:

  • Agents stop running at end of billing period
  • Your data retained for 30 days, then deleted
  • Reactivation possible (standard setup fees apply)

9.3 Termination by Us

We may terminate or suspend if:

  • You breach these Terms materially
  • Payment fails after grace period
  • You engage in prohibited conduct
  • Required by law
  • Services become impractical or impossible to provide

Notice:

  • 30 days for non-payment (after grace period)
  • Immediate for material breach or prohibited conduct
  • Reasonable notice for other terminations

Upon Termination:

  • You must pay all outstanding fees
  • Access ends immediately or at notice period end
  • Data available for export (if termination not for cause)
  • All licenses granted by us terminate

10. Confidentiality

10.1 Confidential Information

Each party may share confidential information with the other.

Confidential information includes:

  • Business and technical information
  • Customer data and configurations
  • Proprietary processes and methods
  • Information marked "confidential"

10.2 Obligations

Receiving party must:

  • Keep information confidential
  • Not disclose without consent
  • Use only for agreement purposes
  • Protect with reasonable measures

Exceptions (not confidential):

  • Publicly available information
  • Independently developed information
  • Rightfully received from third parties
  • Required by law to disclose (with notice if possible)

10.3 Duration

Confidentiality obligations survive for 3 years after termination.

11. Dispute Resolution

11.1 Informal Resolution

Before formal proceedings, parties will attempt good-faith negotiation for 30 days.

Contact for disputes: legal@terratech.ai

11.2 Arbitration

Disputes will be resolved through binding arbitration, not courts (except as noted below).

Arbitration Details:

  • Administered by: American Arbitration Association (AAA)
  • Rules: AAA Commercial Arbitration Rules
  • Location: New York, NY (or mutually agreed location)
  • Arbitrator: Single neutral arbitrator
  • Language: English
  • Fees: Split between parties (or per AAA rules for consumers)

11.3 Exceptions to Arbitration

Either party may seek:

  • Injunctive relief in court (for IP or confidentiality)
  • Small claims court (if qualified)

11.4 Class Action Waiver

NO CLASS ACTIONS OR REPRESENTATIVE ACTIONS.

Each party may only bring claims individually.

11.5 Governing Law

These Terms are governed by laws of State of Delaware, USA, excluding conflict of law provisions.

12. General Provisions

12.1 Entire Agreement

These Terms, together with referenced documents (Privacy Policy, DPA, etc.), constitute entire agreement.

Supersedes all prior agreements or understandings.

12.2 Amendments

We may modify Terms with 30 days notice for material changes.

Continued use after changes constitutes acceptance.

If you disagree, you may cancel per Section 9.2.

12.3 Assignment

You may not assign this agreement without our written consent.

We may assign to affiliates or in connection with merger, acquisition, or sale.

12.4 Force Majeure

Neither party liable for delays or failures due to circumstances beyond reasonable control (acts of God, war, strikes, government action, pandemics, etc.).

Obligations suspended during force majeure event.

12.5 Severability

If any provision is invalid or unenforceable, it will be modified to be enforceable while preserving intent, or severed if modification isn't possible.

Remaining provisions continue in full force.

12.6 Waiver

Failure to enforce any provision doesn't waive right to enforce later.

Waivers must be in writing to be effective.

12.7 Notices

Notices to you: Email to your account address

Notices to us: legal@terratech.ai or certified mail to our registered address

Notices effective when sent (email) or received (mail).

12.8 Independent Contractors

Parties are independent contractors. Nothing creates partnership, joint venture, or employment relationship.

12.9 Third-Party Beneficiaries

No third-party beneficiaries to this agreement.

12.10 Survival

Provisions that should reasonably survive termination will survive (payment obligations, liability limitations, IP provisions, confidentiality, dispute resolution).

13. Contact Information

General Questions:

Legal Matters:

Billing Questions:

Mailing Address:

TerraTech AI Systems
[Address]
[City, State, ZIP]

Acknowledgment

By using TerraTech services, you acknowledge that:

  • You've read and understood these Terms
  • You agree to be bound by these Terms
  • You have authority to enter this agreement
  • You'll comply with all applicable laws

If you're entering on behalf of an organization, you represent that you have authority to bind that organization.

These Terms of Service are a legal contract. Please read carefully and contact us with questions before proceeding.

Last Updated: January 27, 2026