FAQs
Quick answers to common questions about TerraTech
Getting Started
What is TerraTech?
TerraTech AI Systems provides AI-powered automation through configurable agents that handle repetitive business tasks. We offer 17 different agents covering lead generation, content automation, customer support, finance operations, and productivity.
How do AI agents work?
Agents are pre-configured automation systems that monitor for triggers (like form submissions or scheduled times), take actions automatically (like creating CRM records or posting content), and escalate to you when needed.
How long does setup take?
Typically 7-14 days from payment to agents running, depending on bundle size and how quickly you provide access and information.
Do I need technical knowledge?
No. We handle all technical setup and configuration. You provide business knowledge and preferences; we handle the technical work.
Can I try before committing?
Yes—we offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll refund both your monthly fee and setup fee.
Choosing Services
Which bundle should I choose?
Foundation (3 agents): Getting started, testing automation, solving 2-3 specific bottlenecks
Growth (5 agents): Growing businesses, automating multiple areas
Autopilot (8 agents): Established businesses, comprehensive automation
Can I choose any agents I want?
Yes! Each bundle lets you choose ANY agents from our catalog that fit your needs. No restrictions on mixing categories.
What if I only need 4 or 6 agents?
Choose the next smaller bundle and add individual agents for $20/month each, or choose the next larger bundle. Example: Need 4 agents? Get Foundation (3 agents) + 1 add-on = $99/month total.
Can I change agents later?
Yes! Use your swap policy:
• Foundation: 1 free swap every 3 months
• Growth: 1 free swap every 2 months
• Autopilot: 1 free swap every month
Additional swaps available for $49 each.
Pricing & Payment
How much does it cost?
Foundation: $79/month + $149 setup (first month: $228)
Growth: $109/month + $249 setup (first month: $358)
Autopilot: $169/month + $399 setup (first month: $568)
Are there any hidden fees?
No. What you see is what you pay. No per-message fees, no usage charges, no surprise costs.
Can I pay annually?
Yes! Annual payment saves you one month:
• Foundation: $948/year (save $79)
• Growth: $1,308/year (save $109)
• Autopilot: $2,028/year (save $169)
What if I need to cancel?
You can cancel anytime with 7-day notice. Service continues through the end of your paid period. No refunds for remaining time (except 30-day guarantee).
Can I pause my subscription?
Yes, up to 3 months. Pay 50% of monthly fee to hold your slot. Resume anytime with 7-day notice.
Agent Operations
How do I know agents are working?
You'll receive notifications as configured, see results in your systems (CRM updates, scheduled posts, etc.), and can review agent activity in your portal.
What if an agent makes a mistake?
Contact support immediately. We'll investigate, fix the issue, adjust configuration to prevent recurrence, and guide you on any needed cleanup.
Can agents work together?
Yes! Many workflows use multiple agents. For example: LG04 captures leads → CS02 updates CRM → CS01 handles support questions.
Do agents work 24/7?
Yes, agents monitor and respond to triggers continuously. Some operate on schedules (like content posting), others respond in real-time (like lead capture).
Technical Questions
What platforms do agents integrate with?
Varies by agent. Common platforms: Gmail, Outlook, LinkedIn, Instagram, Twitter, Facebook, HubSpot, Salesforce, Google Sheets, Slack, WhatsApp, QuickBooks, Stripe, and more.
Do I need to change my workflow?
No. Agents integrate with your existing tools and fit into your current processes—they don't replace them, they automate them.
Can I revoke access?
Yes, anytime. You control platform permissions. Revoking access will stop agents from functioning.
Data & Security
Is my data safe?
Yes. Encryption everywhere (TLS 1.3 in transit, AES-256 at rest), strict access controls, 24/7 monitoring, and regular security testing.
Who can see my data?
Only you and TerraTech support/technical staff when troubleshooting issues you report. We never share data with others or use it beyond your service.
Do you sell my data?
Never. Your data is yours. We use it only to make your agents work.
Are you GDPR compliant?
Yes. Full GDPR compliance, Data Processing Agreements available, all privacy rights honored.
Support
How do I get help?
Email: support@terratech.ai
Portal: Submit tickets through client portal
Response times vary by bundle:
• Foundation: 24-48 hours (4 hours for critical)
• Growth: 12-24 hours (2 hours for critical)
• Autopilot: Same day (1 hour for critical)
What if I have an emergency?
Use the emergency contact information provided in your welcome email. Critical issues monitored 24/7 with 1-4 hour response depending on bundle.
Business Questions
Will this actually save me time?
Yes. Average agent saves 3-5 hours per week. Foundation Bundle (3 agents) typically saves 9-15 hours/week.
How do I measure ROI?
Track time saved (hours per week), multiply by your hourly rate, compare to bundle cost. Most clients see 20-40x ROI.
Still Have Questions?
Can't find your answer? Contact support at support@terratech.ai or schedule a consultation for personalized answers.
Glossary
Key terms and definitions for understanding TerraTech
A
Add-On Agent
Individual agent purchased in addition to your bundle for $20/month. Allows expanding beyond your bundle size without upgrading.
Agent
An AI-powered automation system that handles a specific business task. TerraTech offers 17 different agents across 6 categories.
Agent Swap
Replacing one agent in your bundle with a different agent. Included swaps vary by bundle tier (1 per 3 months, 2 months, or monthly).
API (Application Programming Interface)
Technical connection method that allows agents to interact with your platforms (CRM, social media, email, etc.).
Autopilot Bundle
TerraTech's largest bundle tier. Includes 8 agents, bi-weekly strategy calls, same-day support, and monthly agent swaps.
B
Bundle
Package of agents and services offered at three tiers: Foundation (3 agents), Growth (5 agents), Autopilot (8 agents).
Business Hours
Monday-Friday, 9 AM - 6 PM Eastern Time, excluding US federal holidays. Standard support hours for most issues.
C
Client Portal
Web-based interface where you can manage your account, view agent activity, submit support tickets, and access resources.
Configuration
Settings and rules that define how an agent operates. Includes triggers, actions, escalation rules, and preferences.
CRM (Customer Relationship Management)
Software for managing customer interactions and data. Common platforms: HubSpot, Salesforce, Pipedrive, Google Sheets.
D
Data Processing Agreement (DPA)
Legal agreement defining how we process your data. Required for GDPR compliance. Available upon request.
Downtime
Period when services are unavailable due to TerraTech infrastructure issues. Excludes scheduled maintenance and third-party problems.
Categories of Agents
Content Automation Agents
- CA01 - Content Calendar Agent
- CA02 - Auto-Posting Agent
- CA03 - YouTube Script Agent
- CA04 - Twitter/X Content Agent
Customer Success Agents
- CS01 - WhatsApp Customer Support
- CS02 - CRM Update Agent
Finance & Operations Agents
- FN01 - Invoice Reminder Agent
- FN02 - Expense Tracker
Intelligence Agents
- AI01 - Custom AI Chatbot
- AI02 - Data Analysis Agent
- AI03 - Market Research Agent
Lead Generation Agents
- LG01 - Lead Generation Agent
- LG02 - Instagram DM Outreach
- LG03 - Cold Email Outreach
- LG04 - Inbound Lead Capture
Productivity Agents
- PR01 - Meeting Scheduler
- PR02 - Email Management Agent
Bundle Tiers
Foundation Bundle
3 agents | $79/month | $149 setup | Quarterly swaps | 24-48 hour support
Growth Bundle
5 agents | $109/month | $249 setup | Bi-monthly swaps | 12-24 hour support | Monthly calls
Autopilot Bundle
8 agents | $169/month | $399 setup | Monthly swaps | Same-day support | Bi-weekly calls
Support Priorities
P0 (Critical)
Complete service outage, data loss, security breach, revenue-impacting failure. Response: 1-4 hours depending on bundle.
P1 (Urgent)
Major functionality impaired, affecting multiple agents, significant business impact. Response: 2-24 hours depending on bundle.
P2 (Standard)
Partial functionality affected, moderate business impact, workaround available. Response: 12-48 hours depending on bundle.
P3 (Low)
Minimal impact, cosmetic issues, enhancement requests, questions. Response: 24-48 hours or next business day.
Need More Definitions?
Not finding a term? Search the full Codex documentation or contact support@terratech.ai
